AI Consultant for Banking Services for MTB Bank
Automation of customer consultations and service
The AI chatbot simulates live communication, advises bank clients on services, helps locate the nearest branch, and collects analytics to improve service quality. It saves time, reduces operator workload, and enhances the overall customer experience.
Automated bot that:
- Speaks like a real consultant – natural language without a “robotic” tone.
- Offers a user-friendly interface – with buttons, menus, and free-form chat options.
- Provides consultations on all banking services – including loans, deposits, account operations, and online banking.
- Shares branch addresses and geolocation – automatically displaying nearby locations based on the user’s city.
- Collects feedback and ratings – built-in tools for gathering feedback to enhance service quality.
- Analyses user interactions – offering statistics by category, session count, and activity tracking.
- Trains on the bank’s knowledge base – ensuring accurate, high-quality responses using internal service data.
Who is this solution for?
✅ Banks and financial institutions – automate consultations, handle inquiries, and reduce operator workload.
✅ Insurance companies – inform clients about policies and rates, assist with claims, and provide 24/7 support.
✅ Microfinance organisations (MFOs) – deliver information about loans, repayment schedules, and extension options.
✅ Marketing departments – collect feedback, analyse customer inquiries, and launch surveys directly via chat.
✅ Sales departments – recommend banking products based on user behaviour within the chat.
✅ Bank HR departments – create internal bots for onboarding new staff and answering frequently asked questions.
Core functionality:
– Intelligent responses to any customer inquiries
– One-click branch geolocation
– Flexible menu with quick navigation buttons
– Automated analytics and inquiry categorisation
– Post-consultation surveys and feedback collection
– Option to connect a live operator for complex questions
📈 Implementation Results:
- 🚀 Operator workload reduced by up to 65%
- 📊 Customer satisfaction increased by 40%
- 💬 Up to 90% of standard inquiries handled automatically
- 📍 Simplified branch and service search without unnecessary calls
