AI support for the security company “Sheriff”
Automation of online customer support
The AI chatbot replaces traditional online support by responding quickly to customer requests and providing up-to-date information about the security company’s services. It reduces costs and enhances overall service quality.
- Integration Cost: from $1500
- Support Cost: from $100/month
An automated bot that:
-
Authorises the client – identifies the user and provides access to personal information.
-
Processes requests – gives instant answers to questions about services, contracts, and incidents.
-
Checks balances – provides clients with access to financial information and account status.
-
Monitors the status of security systems – allows clients to check the condition of protected sites in real time.
-
Enables operator intervention – in complex cases, an operator can join the chat to ensure high-quality service.
Who is this solution for?
✅ Security companies – enhanced client communication and automated service delivery.
✅ Security agencies – instant client access to information about facility security status.
✅ Private security services – real-time control of financial information and system status.
Functionality
Quick authorisation – personalised access to client data.
Request automation – instant responses without operator involvement.
Security control – clients can check the status of protected facilities anytime.
Flexible operator intervention – ability to connect a human specialist to handle complex requests.
Implementation Results
- 🚀 Customer request processing time reduced by up to 70%.
- 📊 Operator efficiency improved through automation of standard queries.
- 💰 Optimised customer support costs and reduced demand for additional staff.
