AI Chatbot for the Podorozhnik pharmacy chain

Quick access to information for pharmacists

Finding the necessary information can be time-consuming and increase employees’ workload. The AI chatbot enables pharmacists to instantly access answers to queries, streamlining customer service and optimising workflows.

Client
Plantain
Cost
Telegram
Viber

An automated bot that:

  • Uploads files with information – users can add documents, instructions, and guides for further analysis.

  • Quickly finds the required data – the bot analyses uploaded materials and provides instant answers.

  • Refines queries – if information is insufficient, the bot asks follow-up questions for more accurate analysis.

  • Generates precise answers – helps pharmacists respond quickly and accurately to customer queries.

  • Includes an admin panel – allows adding new files and configuring the bot’s functionality according to the current needs of the pharmacy network.

Who is this solution for?

Pharmacy chains – automate information searches for staff.
Pharmacists – gain quick access to data on medicines and recommendations.
Medical consultants – reduce specialist workload through automated responses.

Functionality

  • Automated information search – provides instant responses based on uploaded documents.

  • Reduced staff workload – minimises time spent searching for data and conducting internal consultations.

  • Flexible integration – easily adapts to the specific needs of the pharmacy network and allows adding new materials.

Implementation Results

  • 🚀 Information retrieval time reduced by 70%.
  • 📊 Optimised staff performance and faster customer service.
  • 💰 Fewer additional consultations required and increased response accuracy.